Shipping Policy
Order processing
We aim to process all orders within 3 days. Orders are not shipped on weekends or holidays. You will receive a confirmation email when your order has shipped.
Shipping methods and costs
We offer the following shipping options:
- Free shipping (WW) – Free shipping.
- Guaranteed shipping: if the product is lost, stolen, or damaged. (WW) – costs USD 4.00.
Shipping costs are calculated at checkout based on the weight and destination of your order.
Shipping regions
We ship worldwide. Shipping rates and delivery times may vary by destination.
If you do not see your location listed at checkout, please contact us to see if we can make arrangements.
Delivery estimates
Delivery times are estimates and begin from the date of shipping, not the order date. Delivery times vary by shipping method and destination. Delays may occur due to high order volumes or postal service problems outside of our control.
Shipment confirmation and tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. The tracking number will be active within 24 hours. You can check the status of your shipment using the link provided.
International shipping duties and taxes
Your order may be subject to import duties and taxes (including VAT) incurred once your shipment reaches your destination country. Weem are not responsible for these charges if they are applied; they are your responsibility.
Missing or lost packages
If you have not received your order within the estimated delivery time, please check the tracking information. If the tracking shows your package as delivered but you haven't received it, contact us at contact@theweem.shop within 7 days so we can assist.
Returns and exchanges
If you need to return an item, please review our Return and Refund Policy. Return shipping costs and eligibility may vary based on your location and the reason for return.
Questions about shipping
If you have any questions about shipping, please contact us at contact@theweem.shop.